JuguetePeligroso
09-11-2007, 10:16 AM
Another customer "service" rant:
I didn't receive my electric bill yet this month, and last month it was due on the 17th so I figured I'd better look into it.
I went online to the power company's website and tried to access my bill. Well, to look at your bill online having a service address is not enough, even when you know the last 4-digits of your social security number, your mother's maiden name, the name of your first pet and the location of your Johnny Quest secret decoder ring. To register your account and be able to see your bill you actually have to have your account number.
Okay, the words "account number" are highlighted on the screen, so I click on the link in hopes of finding some way of getting my account number. Lo and behold, a screenshot of a sample bill pops up with the account number circled. That would be fine and dandy, except for the fact that I DON'T HAVE A BILL!
Next, I click on the "Contact Us" link and fill out their handy-dandy little form to send them an email describing my dilemma, and asking them how much I owe and where I should send payment. It thanks me for contacting them and says they'll get back to me in 2 to 3 business days. Okay, still enough time to get a payment to them and not be late.
This morning I open my email to find a reply already! My hopes high, I open the email to find this message: Thank you for contacting Dominion.
You can view an exact copy of your bill online that you can print or save for your records.
To view and / or print your bills online:
Register or log into Manage Your Account.
Click on the View Bill link.
Thank you,
Dominion Customer Service
Do not use your ‘reply’ function to respond to this e-mail.
How the @#$@#$^ am I supposed to register if I don't have an account number?!?!?!
Where is that emoticon for banging your head against the wall???
I didn't receive my electric bill yet this month, and last month it was due on the 17th so I figured I'd better look into it.
I went online to the power company's website and tried to access my bill. Well, to look at your bill online having a service address is not enough, even when you know the last 4-digits of your social security number, your mother's maiden name, the name of your first pet and the location of your Johnny Quest secret decoder ring. To register your account and be able to see your bill you actually have to have your account number.
Okay, the words "account number" are highlighted on the screen, so I click on the link in hopes of finding some way of getting my account number. Lo and behold, a screenshot of a sample bill pops up with the account number circled. That would be fine and dandy, except for the fact that I DON'T HAVE A BILL!
Next, I click on the "Contact Us" link and fill out their handy-dandy little form to send them an email describing my dilemma, and asking them how much I owe and where I should send payment. It thanks me for contacting them and says they'll get back to me in 2 to 3 business days. Okay, still enough time to get a payment to them and not be late.
This morning I open my email to find a reply already! My hopes high, I open the email to find this message: Thank you for contacting Dominion.
You can view an exact copy of your bill online that you can print or save for your records.
To view and / or print your bills online:
Register or log into Manage Your Account.
Click on the View Bill link.
Thank you,
Dominion Customer Service
Do not use your ‘reply’ function to respond to this e-mail.
How the @#$@#$^ am I supposed to register if I don't have an account number?!?!?!
Where is that emoticon for banging your head against the wall???